Everything about ordering, shipping and returns at Veem - short and concrete. Not listed? Email us at info@veemliving.com.
Ordering & delivery
What does shipping cost at Veem?
Standard shipping in the Netherlands costs €6.95. Orders of €55 or more ship free. The exact cost always shows at checkout before you pay.
How fast is my order delivered?
Order on a working day before 16:00 and items in stock are delivered within 3-5 working days in the Netherlands. You receive a track & trace link by email as soon as your order ships.
Which countries does Veem deliver to?
We currently deliver in the Netherlands. Our products ship from warehouses within the EU, which keeps distances and delivery times short.
Are prices including VAT?
Yes, all prices on the site are in euros and include Dutch VAT. There are no hidden costs at checkout.
Can I change or cancel my order?
Yes - you can cancel an order as long as it has not been fulfilled yet. Email us as soon as possible with your order number and we will sort it out.
Returns & warranty
How long do I have to return an item?
You have a 14-day return window: up to 14 days after receiving your order you can return any item, no reason needed. That is the statutory EU right of withdrawal.
What are the conditions for a return?
The item must be unused, in its original condition and packaging. Email us at info@veemliving.com with your order number and you will receive return instructions within 1 working day.
Who pays for return shipping?
Return shipping is paid by you, unless the item arrived damaged or we sent the wrong item - in that case we cover the return costs and send a replacement or a full refund.
When do I get my money back after a return?
Once we receive and inspect your return, we refund the full purchase price to your original payment method within 14 days. You get an email confirmation when the refund is issued.
My order arrived damaged. What now?
Email us right away at info@veemliving.com with a photo of the damage. We send a replacement or refund you in full, and the return costs are on us.
Is there a warranty on my purchase?
Statutory warranty applies to everything we sell: a product must be as described and fit for normal use. If it fails within a reasonable period, we repair, replace or refund it.
Discounts & about Veem
What is a Veem world or shop-in-shop?
Next to the main store we run focused shops per category - such as Veem Pets, Veem Garden and Veem Tools - each with its own look, advice and best-of range. You will find them under 'Our stores' on the homepage.
Where is Veem located?
Veem Living operates from Amsterdam, the Netherlands. Our products ship from warehouses within the EU.
How do I reach customer service?
Email us at info@veemliving.com - we reply within 1 working day (Monday to Friday).